Country Dog Groomers Terms & Conditions Toilet Break For the comfort of your dog, please can you ensure that they are given an opportunity to stretch their legs and have a 'toilet opportunity' before they enter our premises. This will ensure that no accidents will happen in the parlour. Heavily Matted dogs: Please note that it is our policy to shavedown severely matted coats, in the interest of comfort and kindness to the pet. Be aware that to allow a dog to get into this condition contravenes the Animal Welfare Act and must be addressed as a matter of urgency. If it is necessary to perform a shavedown, we need you to sign a consent form, and the extra charge may be up to 50% of the regular grooming fee. We will then offer help and advice on maintaining your pet's coat in a comfortable condition. Veterinary CareIn the grooming process all care is taken to ensure the health of your pet.  Country Dog Groomers (CDG) will do whatever is appropriate for the well being of all pet while in their care, however if the services of a veterinarian are required, the owner authorise CDG to obtain veterinarian treatment in the case of an incident or serious medical problem being discovered during grooming. The owner agrees that CDG , its owners and operators are not liable for any pre-existing conditions and problems found during grooming and the owner agrees to pay for all medical treatment incurred due to such. CDG is not a vet and any advice given regarding health problems should at all times be checked with a licensed vet. Illness / Injury Pet’s medical history must be disclosed before any treatment commence, this includes any medication the pet is on at the time of the treatment. We retain the right to refuse to groom any pet that may have any of the following:
Clip Downs/ Shaves In the event of the pet requiring a shave down/clip down due to coat condition, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, scabs, cuts, fungal & bacterial issues, maggots and pre-existing irritation. CDG will use a medicated bath to help soothe & alleviate problems & may advise vet care be sought. Owner agrees that CDG shall not be held liable for any after-grooming effects of matt clipping procedures or problems uncovered on a badly matted/neglected coat which could include, but are not limited to the following: itchiness, skin redness or self inflicted irritations/abrasions from excessive external rubbing. In conjunction with the rules set out by The Animal Welfare Act 2006, (clause 5- Animals are to be protected from pain, injury, suffering…) CDG will not de-mat coats that have neglected and might cause stress or trauma to the pet by doing so CDG reserves the right to refuse to groom any pet for the safety of the groomer and the dog. Aggressive Dogs A soft muzzle may be used, or services discontinued or refused for the well being of your pet, and the groomer. Owner agrees to inform CDG prior to grooming if their dog has ever bitten or shown aggression at any time. Failure to disclose said information may result in refusal of further services and a minimum £100 fee in addition to any grooming fees, irregardless of whether grooming services are completed or not. In conjunction with the Dangerous dogs act, Owner understands that they will be held liable for all bites/injuries caused by there dog. Owner agrees to pay all cost for the grooming of pet including but not limited to special handling, de-matting, matted coat removal (shaving), and fees due for late pick up, and missed appointments. CDG Failure to receive this call does not absolve you of the responsibility to keep your appointment. CDG works by Appt. only so there is a dog coming in right after you. Pick-up will be due at the arranged time. We close at 4pm unless otherwise stated.. All dogs must be picked up by this time unless later pickup times have been arranged. Please call immediately if you are running late. If you wish to drop off your dog in the morning and pick him/her up after work please make these arrangements at the time of making your appointment. A sitting fee will apply. While CDG does allow reasonable leeway for traffic and unforeseen circumstances, dogs left late will be charged a late pick up and/or sitting fee of £5 per 15 minutes. Owner consents to the use there pets photos taken by CDG , for use on there website & printed materials. CDG will never sell copies or grant copyright to outside persons/companies without obtaining prior written authorization from the owner. Please do not handle or approach other dogs in the shop. Not all dogs are friendly to strangers and may bite without warning irregardless of how friendly they may appear.. We can not be held responsible if you disregard this policy. CDG © Copyright protected 2011. This site is owned and operated by Country Dog Groomers |